Privacy Policy

About SpareNumber

SpareNumber is a mobile application that gives you a virtual phone number to make calls and send SMS messages without revealing your real phone number. Our goal is to keep your personal identity separate from your communications.

This policy applies to all users of the SpareNumber app and any associated services we provide.

Information We Collect

We collect the minimum amount of information needed to provide a working, secure service.

Information you provide directly

• Email address and username when you create an account
• Password, which is stored in a securely hashed format and never in plain text
• Billing information submitted when purchasing a plan or credits, handled entirely by our payment provider
• Messages or details you share when contacting our support team

Information collected automatically

• Your assigned virtual number and selected country or area code
• Call metadata such as duration, timestamp, and the virtual numbers involved — not the content of the call
• SMS metadata including delivery status and timestamp — not the content of the message
• Device details including model, operating system version, and a unique device identifier
• General usage information such as which features you use and how long you use them
• Your IP address, used only to determine approximate region for fraud prevention

How We Handle Your Calls & Messages

Because we are a communication service, we want to be especially clear about how calls and messages are treated.

Voice calls are routed through our infrastructure but are not recorded. Your real phone number is never shared with the person you are calling. Calls are transmitted using encrypted protocols wherever technically supported.

SMS messages are processed for delivery but are not stored permanently on our servers once delivered. Inbound messages — such as one-time verification codes received on your virtual number — may be temporarily held to ensure successful delivery, then removed.

We do not read, scan, or analyze the content of your calls or messages for advertising or any other purpose.

How We Use Your Information

The information we collect is used only to run and improve SpareNumber. Specifically, we use it to:

• Set up and manage your account and virtual number
• Route your calls and deliver your messages
• Process payments and manage your subscription or credit balance
• Send important service notifications such as missed call alerts or low balance warnings
• Investigate and prevent fraud, spam, and abuse
• Fix bugs, improve performance, and develop new features
• Respond to your support requests
• Meet our legal and regulatory obligations

If you have opted in, we may also send you occasional product updates or offers. You can opt out of these at any time from your account settings or via the unsubscribe link in any email we send.

Sharing Your Information

We do not sell or rent your information. We share it only in the following limited circumstances:

Service providers — We work with trusted companies to help us deliver the app. This includes providers for cloud hosting, payment processing, call and SMS routing, push notifications, analytics, and error monitoring. Every provider is bound by a data processing agreement and may only use your information for the specific task we have engaged them for.

Legal obligations — We may disclose information when required by law, a valid court order, or a government authority. We will notify you of such requests where we are legally allowed to do so.

Safety and enforcement — If we have a good-faith reason to believe that disclosing information is necessary to protect the safety of our users, investigate fraud, or enforce our Terms of Service, we may do so.

Business transfers — If SpareNumber is involved in a merger, acquisition, or sale of assets, your information may be transferred. You will be notified in advance and given the opportunity to understand any change to how your data is handled.

With your consent — For anything not covered above, we will ask for your permission first.

Data Retention

We hold on to your information only for as long as it is needed. Account data is kept while your account is active and for a short period afterward to allow for re-activation or to resolve any outstanding issues. Call and message metadata is retained for up to twelve months for billing and compliance. Payment records are kept for seven years as required by financial regulations. Device and usage logs are deleted after ninety days. When data is no longer needed, we securely delete or anonymize it.

If you delete your account, we will remove your personal data within thirty days, except where we are legally required to retain certain records.

Security

We take security seriously and have put in place technical and organizational measures to protect your information. Data transmitted between your device and our servers is encrypted. Data stored on our systems is protected with strong encryption. Access to user data within our team is restricted to those who genuinely need it, and all access is logged and monitored.

We also offer two-factor authentication and strongly recommend you enable it for your account.

If we ever become aware of a security incident that affects your data, we will notify you promptly in line with our legal obligations.

Your Rights & Choices

You have control over your personal data. Depending on where you live, you may have the right to access the data we hold about you, correct anything that is inaccurate, ask us to delete it, or receive a copy in a portable format. You can also object to certain types of processing or ask us to restrict how we use your data while a concern is being resolved.

You can manage many of these preferences directly in the app under Settings → Privacy. For anything else, reach out to us at support@sparenumber.in and we will respond within thirty days.

Children's Privacy

SpareNumber is not designed for or directed at children under the age of 16. We do not knowingly collect personal information from anyone in this age group. If you believe a child has registered an account without appropriate consent, please let us know at support@sparenumber.in and we will delete the information promptly.

Third-Party Services

To deliver and improve our service, we integrate with third-party providers across several categories including payment processing, cloud infrastructure, push notification delivery, usage analytics, call and SMS routing, and crash reporting. Each of these providers operates under their own privacy policy, and we recommend reviewing them where relevant.

The app may also contain links to external websites or services. We are not responsible for the privacy practices of those third parties.

International Data Transfers

We operate globally, which means your data may be processed in a country different from your own. Wherever this occurs, we ensure appropriate safeguards are in place — such as standard contractual clauses or data processing agreements — to protect your information in accordance with applicable law.

Applicable Laws & Regulations

We comply with data protection laws in the regions where we operate, including the GDPR for users in the European Union, the UK GDPR, the CCPA for California residents, India's Digital Personal Data Protection Act, and applicable telecommunications regulations. If you have specific questions about your rights under local law, please contact us.

SpareNumber must not be used for unlawful purposes including harassment, spam, fraud, or robocalling. Accounts found to be engaged in such activities will be suspended and reported to relevant authorities.

Changes to This Policy

We may update this policy from time to time. If we make a significant change, we will let you know through an in-app notice or by email before the change takes effect. The updated policy will always be available in the app and on our website, and the effective date at the top of this page will reflect the latest revision.

Continuing to use SpareNumber after a change has been communicated means you accept the updated policy.

Contact Us

If you have questions about this policy or want to exercise any of your privacy rights, please get in touch. We aim to respond to all inquiries within five business days.

Support: support@sparenumber.in
Website: sparenumber.in